Dear Bangaloreans wake up! You can register your Complaints with BBMP ONLINE
Complaints like tree fall, health, revenue and civic infrastructure works can be filed on new BBMP website Spandana: Click here
As soon as the complaint is lodged, it gets registered in the main bank. The citizen will also get a SMS informing him about the status of the complaint. The information about the complaint area and the complaint details will be forwarded to the officer concerned. The time taken will differ according to the nature of the complaint. While the minimum response time is 24 hours, the maximum can extend up to even six months. Complaints in relation to removal of tree branches, street lighting, garbage collection etc. will be addressed within 24 hours. Infrastructure work like road asphalting will take longer, may be three to four months, as it requires administrative approval. The citizens can call the control room Phone No – 080-22660000 or lodge complaints online.
BWSSB has 24 hour hotline The Bangalore Water Supply and Sewerage Board will address any water or sewerage complaints within a day. There are service stations in every locality where any water sanitation or even billing complaints can be lodged. To register a complaint by phone, the 24 hour hotline number is 155313. You can also address a mail to the chairman at [email protected] and to the PRO at [email protected] for the redressal of any complaints.
The water inspector or the sanitation inspector will be sent to inspect the area and take required measures. In case of a blocked sanitary pipe, the manhole will first be cleaned manually using bamboo sticks. If the pipe is still blocked, jetting or pressure machines will be used to clear it. Despite this, if the pipe gets frequently choked or overflows, then the sanitation inspector will analyze the problem and, if need be, replace the pipes with one having a higher diameter.